Shipping Policy

Effective Date: June 13, 2026

At Bill’s Mower & Saw, we are focused on delivering your equipment promptly, securely, and affordably. This Shipping Policy explains our shipping methods, delivery schedules, order processing, and what you can expect when placing an order with us.

Overview

We provide FREE standard shipping on all orders sent within the United States. No minimum purchase required – every order, large or small, receives complimentary shipping. We work with reliable carriers to ensure your equipment arrives safely.

Shipping Options & Delivery Timelines

Delivery Formula: Total Delivery Time = Processing Time + Transit Time

Example: An order placed Monday afternoon will be processed by Wednesday and arrive by the following Tuesday (assuming normal conditions).

Order Processing

After you complete your purchase, your order enters our fulfillment system. Here’s what happens next:

• Processing Time: All orders are processed within 1-2 business days (Monday through Friday, excluding federal holidays)
• Order Cutoff: Orders submitted before 3:00 PM PT on business days begin processing the same day. Orders submitted after 3:00 PM PT or on weekends/holidays process the next business day
• Verification: During processing, we select, package, and prepare your equipment for shipment, ensuring secure packaging
• Shipping Confirmation: After your order ships, you will receive an email containing tracking details so you can track your package in real-time

Shipping Destinations

Currently, we ship exclusively within the United States. We are exploring options to extend our shipping services to additional countries in the future. If you are outside our current shipping area, please contact us at info@billsmowersaw.shop to discuss possible alternatives.

Tracking Your Order

All orders include tracking details, sent to you via email after your package ships. You can use this tracking number to:

• Track your package location in real-time
• View estimated delivery dates
• Verify successful delivery
• Detect any delays or issues

If you don’t receive tracking information within 1-2 business days after placing your order, check your spam/junk folder or contact us at info@billsmowersaw.shop.

Delivery Issues

Lost or Missing Packages

If your package shows as delivered but you have not received it:

1. Check with household members or neighbors
2. Look around your delivery location (porch, mailbox, etc.)
3. Wait 24-48 hours (sometimes packages are marked delivered early)
4. Contact us at info@billsmowersaw.shop if still missing

We will work with the carrier to locate your package. If it cannot be found, we will issue a replacement or full refund at no additional cost to you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. We will need:

• Your order number
• Clear photos of the damaged item(s)
• Photos of the packaging (if possible)
• Brief description of the damage

Email this information to info@billsmowersaw.shop, and we will review your case. Approved claims will receive a replacement, refund, or store credit as appropriate.

Delayed Shipments

While we strive for on-time delivery, occasional delays may occur due to weather, carrier issues, or other unforeseen circumstances. If your order has not arrived within the expected delivery window, please contact us and we will investigate.

Shipping Partners

We partner with USPS, UPS, and FedEx, trusted national carriers known for reliable service and careful handling. These partnerships allow us to offer competitive rates and comprehensive tracking while maintaining high standards for package care.

International Shipping

We currently do not offer international shipping. We are evaluating options for expanding to Canada and other countries. Please check back in the future or subscribe to our newsletter for updates.

Address Changes

If you need to change your shipping address, contact us immediately at info@billsmowersaw.shop. We can update your address if your order has not yet been shipped. Once a package is in transit, we cannot redirect it, but we can work with you to arrange reshipment if necessary.

Questions?

If you have questions about shipping, delivery times, or tracking, please contact our customer service team. We are here to help!

Company Information

Business name: Bill’s Mower & Saw
Address: 7834 Eleventh St, Tracy, CA 95304, United States
E-Mail: info@billsmowersaw.shop
Phone: +1 209-832-0200

Customer Service Opening Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Pacific Time (PT)

Response Time: We respond within 1 business day